Design for Service Innovation and Development

Design for Service Innovation and Development
A scoping study into the contributions Service Design to Service Innovation and Development starting from service idea generation toward service implementation and measurement.

This research is a 6-months scoping study into the contributions Service Design brings to Service Innovation and Development starting from service idea generation toward service implementation and measurement. 

The purpose of this scoping study is to provide, through six qualitative case studies and a national and international survey, a first-step to creating a theoretical framework that will allow a more systematic approach to understanding, evaluating and communicating Service Design’s contribution to Service Innovation and New Service Development processes.

This study will inform a workshop-based multidisciplinary and international discussion that will question and position Service Design’s contribution and impact into NSD processes and identify knowledge gaps and research potentials to enhance Service Design integration and contribution to service innovation.

Project Team

SangiorgiSangiorgi Daniela Sangiorgi Service Design, Design for Public Services, Service Innovation
Alison Prendiville Alison Prendiville University of the Arts London
JungJung Jeyon Jung Design Thinking and Design Practice: Investigation into the Identity of Design through Defining the Disciplinary Core Properties of Design
YuYu Eun Yu Understanding Service Design practices and contributions to New Service Development

Partners / Funders

Project Funders

Updates

Design for Service Innovation and Development

OutcomeReport
Design for Service Innovation and Development

This report organises materials from DeSID research activities. It summarises and presents the theoretical framework, case studies and survey data to then report insights from discussions during the final workshops. Two short essays from international guests also provide further materials for...More information

A Theoretical Framework for Studying Service Design Practices: First Steps to a Mature Field

OutcomeJournal Paper

Drawing on literature from three main perspectives on innovation, service, and design—perspectives on service innovation (service innovation and new service development studies), perspectives on service (service science and service research frameworks), and perspectives on design (design...More information

Final Workshop DeSID project

Event2 years, 8 months and 28 days ago
Final Workshop DeSID project

27th of October 2014

The DeSID workshop was held on the 27th October at the Design Council in London. The aim of the workshop was to discuss the role of Design for Service Innovation and Development, reflecting on the data gathered from six case studies and an international survey...Read full update

A Theoretical Framework for Studying Service Design Practices: First steps to a mature field

OutcomeConference Paper

Drawing on literature from three main perspectives on service, design and innovation - Perspectives on Service Innovation (Service Innovation and New Service Development studies), Perspectives on Service (Service Science and Service Research frameworks on services), and Perspectives on Design...More information

Survey on Design for Service Innovation and Development

Survey on Design for Service Innovation and Development

DeSID is a 6-months research project funded by the Arts and Humanities Research Council, investigating the role of Design for Service Innovation and Development in the UK and internationally.

Together with six in-depth UK Service Design case studies, Lancaster University and University of the...Read full update

Design for Service Innovation and Development. A scoping study

OutcomePresentation

Purpose This paper aims to question and position Service Design’s contribution and impact into New Service Development processes and to identify knowledge gaps and research potentials to enhance Service Design integration and contribution to service innovation. Methodology ...More information

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