Innovation through Improved Service & Design

A series of 3 workshops aiming at introducing Design to manufacturing SMEs with a particular focus on the role of Service Thinking and Service Design for Innovation.

The project is part of Innovation for Growth (IFG) programme in the Institute for Entrepreneurship and Enterprise Development (IEED) of Lancaster Management School; this programme offers advice and support to embed innovation within the business and management processes and practices of regional SMEs. Imagination aims at introducing Design within this large programme with a particular focus on the role of Service Thinking and Service Design for Innovation.

We are collaborating with design agencies Engine and The Hub.

Innovation by Service Design is co-funded by the Design Council Grant

Project Team

SangiorgiSangiorgi Daniela Sangiorgi Service Design, Design for Public Services, Service Innovation
WhithamWhitham Roger Whitham Human-Computer Interaction, Visualisation, Interactive Structures, Collaborative Tools, Virtual Work Environments, Facilitation
No picture available Helen Fogg Institute for Entrepreneurship and Enterprise Development
Gavin Maguire Gavin Maguire Engine Service Design
Andrenna Caron Andrenna Caron design graduate Lancaster University
Lakshmi Vijayakumar Lakshmi Vijayakumar design graduate Lancaster University

Updates

Service Prototyping Seminar

Event4 years, 6 months and 25 days ago

5th of October 2012, Aalto University, Helsinki

Seminar part of Designing Services course at the Department of Design at Aalto University Arts Design and Architecture.

As part of my 1 month visit to Encore team in Aalto University (Helsinki), I participated to a 1day seminar...Read full update

Think Services. Supporting manufacturing companies in their move toward services

OutcomeConference Paper

This paper discusses the use of Service Design to support manufacturing companies in a shift towards services. It uses a program of knowledge exchange for small medium enterprises (SMEs) conducted at Lancaster University, as a case study to investigate and illustrate the role Service Design can play...More information

13th June 2011 _ Workshop 01

Event5 years, 10 months and 17 days ago
13th June 2011 _ Workshop 01

13th of June 2011, Imagination Lab, LICA Building, Lancaster University

The Role of Service Thinking in Product Orientated SMEs

This first workshop focused on the value of service thinking in the generation of new business opportunities. It supported companies moving from...Read full update

20th June 2011 - Workshop 02

Event5 years, 10 months and 10 days ago
20th June 2011 - Workshop 02

20th of June 2011, Imagination Lab, LICA Building, Lancaster University

Customer Centred Innovation

This second workshop focused on how Service Design as a methodology can support identifying and defining new or improved service offerings. It helped generating new ideas based...Read full update

27th June 2011 - Workshop 03

Event5 years, 10 months and 3 days ago
27th June 2011 - Workshop 03

27th of June 2011, Imagination Lab, LICA Building, Lancaster University

Service Development and Action Planning

This third and final workshop focused on how to develop and embed ideas and insights emerged from the previous workshops. In particular it looked at how new value...Read full update