Dr Daniela Sangiorgi

Sangiorgi
Senior Lecturer
Service Design, Design for Public Services, Service Innovation
d [dot] sangiorgi [at] lancaster [dot] ac [dot] uk

Daniela's research focuses on Service Design, which was also her PhD topic. She has investigated services as complex social systems, proposing holistic and participatory approaches to Service Design.

In her recent work she has been investigating the role of Design in public sector reform and in service innovation in general. She has conducted research into the role of Design in healthcare commissioning. She is recently exploring links and contributions of Design in the Service Science debate and the Service Logic framework.

She is a member of the International Society of Service Innovation Professionals (ISSIP).

Daniela was a researcher for the SDI Agency at the INDACO Department of Politecnico di Milano until April 2007. During this time, she participated in several national and European research projects, mainly dealing with the role of design in the innovation and development of the Italian industrial system.

Updates and Outcomes

Design for Service Innovation and Development

OutcomeReport
Design for Service Innovation and Development

This report organises materials from DeSID research activities. It summarises and presents the theoretical framework, case studies and survey data to then report insights from discussions during the final workshops. Two short essays from international guests also provide further materials for...More information

We are recruiting!

Service Design for Innovation (SDIN) is now seeking 9 outstanding Early Stage Researchers (ESR)

Service Design for Innovation (SDIN) is now seeking 9 outstanding Early Stage Researchers (ESR) to join its 3 years research training program. We welcome applicants from different academic...Read full update

A Theoretical Framework for Studying Service Design Practices: First Steps to a Mature Field

OutcomeJournal Paper

Drawing on literature from three main perspectives on innovation, service, and design—perspectives on service innovation (service innovation and new service development studies), perspectives on service (service science and service research frameworks), and perspectives on design (design...More information

Design for Europe: Developing the User Experience

Design for Europe: Developing the User Experience

6th Steering Committee Meeting and Consortium Meeting - Copenhagen 24-25 March 2015

Design for Europe project partners came together once again for the latest in a series of regular consortium meetings, this time hosted by the Danish Design Centre (DDC) at their new offices in Copenhagen. An...Read full update

Final Workshop DeSID project

Event10 months and 5 days ago
Final Workshop DeSID project

27th of October 2014

The DeSID workshop was held on the 27th October at the Design Council in London. The aim of the workshop was to discuss the role of Design for Service Innovation and Development, reflecting on the data gathered from six case studies and an international survey...Read full update

Key note presentation at Relating Systems Thinking and Design Symposium

Event10 months and 17 days ago
Key note presentation at Relating Systems Thinking and Design Symposium

15th of October 2014

The Oslo School of Architecture and Design has organised the third symposium on Relating Systems Thinking and Design. I have been asked to contribute to the discussions, by trying to relate my perspective on Service Design with the very wide field of Systems...Read full update

We are recruiting!

Service Design for Innovation (SDIN) is now seeking 9 outstanding Early Stage Researchers (ESR)

Service Design for Innovation (SDIN) is now seeking 9 outstanding Early Stage Researchers (ESR) to join its 3 years research training program. We welcome applicants from different academic...Read full update

Design for Europe: Developing the User Experience

Design for Europe: Developing the User Experience

6th Steering Committee Meeting and Consortium Meeting - Copenhagen 24-25 March 2015

Design for Europe project partners came together once again for the latest in a series of regular consortium meetings, this time hosted by the Danish Design Centre (DDC) at their new offices in Copenhagen. An...Read full update

Final Workshop DeSID project

Event10 months and 5 days ago
Final Workshop DeSID project

27th of October 2014

The DeSID workshop was held on the 27th October at the Design Council in London. The aim of the workshop was to discuss the role of Design for Service Innovation and Development, reflecting on the data gathered from six case studies and an international survey...Read full update

Key note presentation at Relating Systems Thinking and Design Symposium

Event10 months and 17 days ago
Key note presentation at Relating Systems Thinking and Design Symposium

15th of October 2014

The Oslo School of Architecture and Design has organised the third symposium on Relating Systems Thinking and Design. I have been asked to contribute to the discussions, by trying to relate my perspective on Service Design with the very wide field of Systems...Read full update

Survey on Design for Service Innovation and Development

Survey on Design for Service Innovation and Development

DeSID is a 6-months research project funded by the Arts and Humanities Research Council, investigating the role of Design for Service Innovation and Development in the UK and internationally.

Together with six in-depth UK Service Design case studies, Lancaster University and University of the...Read full update

Kick off meeting for DeSID

Kick off meeting for DeSID

Kick off meeting for DeSID at the Design Council

The 20th of May we had the kick off of the AHRC funded ‘Design for Service Innovation and Development’ research project at the Design COuncil. The meeting was attended by Daniela Sangiorgi, Jeyon Jung, Eun Yu (Lancaster University), Alison...Read full update

You can find a list of Daniela Sangiorgi's publications on the Lancaster University research pages.

Key Projects

Design For EuropeDesign For Europe Design For Europe Design For Europe aims to increase the use of design for innovation and growth across Europe.
Design for Service Innovation and DevelopmentDesign for Service Innovation and Development Design for Service Innovation and Development A scoping study into the contributions Service Design to Service Innovation and Development starting from ...
SDR UK Network SDR UK Network SDR UK Network Developing a Network for Service Design Research in UK
Design In PracticeDesign In Practice Design In Practice Flexibility and change for healthcare service providers
DESIS UK NetworkDESIS UK Network DESIS UK Network Design for Social Innovation and Sustainability (DESIS) UK Network
ServDes 2014ServDes 2014 ServDes 2014 Service Design and Innovation Conference at Lancaster University
Innovation through Improved Service & DesignInnovation through Improved Service & Design Innovation through Improved Service & Design A series of 3 workshops aiming at introducing Design to manufacturing SMEs with a particular focus on the ...