Dr Daniela Sangiorgi

Sangiorgi
Senior Lecturer
Service Design, Design for Public Services, Service Innovation
d [dot] sangiorgi [at] lancaster [dot] ac [dot] uk

Daniela's research focuses on Service Design, which was also her PhD topic. She has investigated services as complex social systems, proposing holistic and participatory approaches to Service Design.

In her recent work she has been investigating the role of Design in public sector reform and in service innovation in general. She has conducted research into the role of Design in healthcare commissioning. She is recently exploring links and contributions of Design in the Service Science debate and the Service Logic framework.

She is a member of the International Society of Service Innovation Professionals (ISSIP).

Daniela was a researcher for the SDI Agency at the INDACO Department of Politecnico di Milano until April 2007. During this time, she participated in several national and European research projects, mainly dealing with the role of design in the innovation and development of the Italian industrial system.

Updates and Outcomes

Final Workshop DeSID project

Event4 months and 4 days ago
Final Workshop DeSID project

27th of October 2014

The DeSID workshop was held on the 27th October at the Design Council in London. The aim of the workshop was to discuss the role of Design for Service Innovation and Development, reflecting on the data gathered from six case studies and an international survey...Read full update

Key note presentation at Relating Systems Thinking and Design Symposium

Event4 months and 16 days ago
Key note presentation at Relating Systems Thinking and Design Symposium

15th of October 2014

The Oslo School of Architecture and Design has organised the third symposium on Relating Systems Thinking and Design. I have been asked to contribute to the discussions, by trying to relate my perspective on Service Design with the very wide field of Systems...Read full update

A Theoretical Framework for Studying Service Design Practices: First steps to a mature field

OutcomeConference Paper

Drawing on literature from three main perspectives on service, design and innovation - Perspectives on Service Innovation (Service Innovation and New Service Development studies), Perspectives on Service (Service Science and Service Research frameworks on services), and Perspectives on Design...More information

Survey on Design for Service Innovation and Development

Survey on Design for Service Innovation and Development

DeSID is a 6-months research project funded by the Arts and Humanities Research Council, investigating the role of Design for Service Innovation and Development in the UK and internationally.

Together with six in-depth UK Service Design case studies, Lancaster University and University of the...Read full update

Mapping and Developing Service Design Research in the UK – Final report 2014

OutcomeReport
Mapping and Developing Service Design Research in the UK – Final report 2014

This report presents the material from the network as an overview of Service Design Research in the UK. With its key research themes and sectors, it discusses the nature and challenges of Service Design practice in the UK. ...More information

Design for Service Innovation and Development. A scoping study

OutcomePresentation

Purpose This paper aims to question and position Service Design’s contribution and impact into New Service Development processes and to identify knowledge gaps and research potentials to enhance Service Design integration and contribution to service innovation. Methodology ...More information

Final Workshop DeSID project

Event4 months and 4 days ago
Final Workshop DeSID project

27th of October 2014

The DeSID workshop was held on the 27th October at the Design Council in London. The aim of the workshop was to discuss the role of Design for Service Innovation and Development, reflecting on the data gathered from six case studies and an international survey...Read full update

Key note presentation at Relating Systems Thinking and Design Symposium

Event4 months and 16 days ago
Key note presentation at Relating Systems Thinking and Design Symposium

15th of October 2014

The Oslo School of Architecture and Design has organised the third symposium on Relating Systems Thinking and Design. I have been asked to contribute to the discussions, by trying to relate my perspective on Service Design with the very wide field of Systems...Read full update

Survey on Design for Service Innovation and Development

Survey on Design for Service Innovation and Development

DeSID is a 6-months research project funded by the Arts and Humanities Research Council, investigating the role of Design for Service Innovation and Development in the UK and internationally.

Together with six in-depth UK Service Design case studies, Lancaster University and University of the...Read full update

Kick off meeting for DeSID

Kick off meeting for DeSID

Kick off meeting for DeSID at the Design Council

The 20th of May we had the kick off of the AHRC funded ‘Design for Service Innovation and Development’ research project at the Design COuncil. The meeting was attended by Daniela Sangiorgi, Jeyon Jung, Eun Yu (Lancaster University), Alison...Read full update

ServDes 2014 has now started!

ServDes 2014 has now started!

Welcome everybody to ServDes 2014; the conference is now officially ‘open’...

Day 1: ServDes 2014 has now started! ServDes 2014, the Service Design and Innovation conference is the premier research conference for exchanging knowledge within Service Design and Service Innovation studies. Born...Read full update

ServDes 2014 is filling up fast

Event10 months and 20 days ago
ServDes 2014 is filling up fast

9th of April 2014, ImaginationLancaster, Lancaster University

Due to high demand, places are filling up fast for the ServDes 2014 conference. Book now to guarantee entry.

ServDes is the premier conference on service design and service innovation. Places for the 3 day...Read full update

Key Projects

Design In PracticeDesign In Practice Design In Practice Flexibility and change for healthcare service providers
Innovation through Improved Service & DesignInnovation through Improved Service & Design Innovation through Improved Service & Design A series of 3 workshops aiming at introducing Design to manufacturing SMEs with a particular focus on the ...
SDR UK Network SDR UK Network SDR UK Network Developing a Network for Service Design Research in UK
DESIS UK NetworkDESIS UK Network DESIS UK Network Design for Social Innovation and Sustainability (DESIS) UK Network
Creative ExchangeCreative Exchange Creative Exchange Creating New Contexts for Growth in the Experience Economy
ServDes 2014ServDes 2014 ServDes 2014 Service Design and Innovation Conference at Lancaster University