Dr Daniela Sangiorgi

Sangiorgi
Senior Lecturer
Service Design, Design for Public Services, Service Innovation
d [dot] sangiorgi [at] lancaster [dot] ac [dot] uk

Daniela's research focuses on Service Design, which was also her PhD topic. She has investigated services as complex social systems, proposing holistic and participatory approaches to Service Design.

In her recent work she has been investigating the role of Design in public sector reform and in service innovation in general. She has conducted research into the role of Design in healthcare commissioning. She is recently exploring links and contributions of Design in the Service Science debate and the Service Logic framework.

She is a member of the International Society of Service Innovation Professionals (ISSIP).

Daniela was a researcher for the SDI Agency at the INDACO Department of Politecnico di Milano until April 2007. During this time, she participated in several national and European research projects, mainly dealing with the role of design in the innovation and development of the Italian industrial system.

Updates and Outcomes

Final Workshop DeSID project

Event27 days ago
Final Workshop DeSID project

27th of October 2014

The DeSID workshop was held on the 27th October at the Design Council in London. The aim of the workshop was to discuss the role of Design for Service Innovation and Development, reflecting on the data gathered from six case studies and an international survey...Read full update

Key note presentation at Relating Systems Thinking and Design Symposium

Event1 month and 8 days ago
Key note presentation at Relating Systems Thinking and Design Symposium

15th of October 2014

The Oslo School of Architecture and Design has organised the third symposium on Relating Systems Thinking and Design. I have been asked to contribute to the discussions, by trying to relate my perspective on Service Design with the very wide field of Systems...Read full update

A Theoretical Framework for Studying Service Design Practices: First steps to a mature field

OutcomeConference Paper

Drawing on literature from three main perspectives on service, design and innovation - Perspectives on Service Innovation (Service Innovation and New Service Development studies), Perspectives on Service (Service Science and Service Research frameworks on services), and Perspectives on Design...More information

Survey on Design for Service Innovation and Development

Survey on Design for Service Innovation and Development

DeSID is a 6-months research project funded by the Arts and Humanities Research Council, investigating the role of Design for Service Innovation and Development in the UK and internationally.

Together with six in-depth UK Service Design case studies, Lancaster University and University of the...Read full update

Mapping and Developing Service Design Research in the UK – Final report 2014

OutcomeReport
Mapping and Developing Service Design Research in the UK – Final report 2014

This report presents the material from the network as an overview of Service Design Research in the UK. With its key research themes and sectors, it discusses the nature and challenges of Service Design practice in the UK. ...More information

Design for Service Innovation and Development. A scoping study

OutcomePresentation

Purpose This paper aims to question and position Service Design’s contribution and impact into New Service Development processes and to identify knowledge gaps and research potentials to enhance Service Design integration and contribution to service innovation. Methodology ...More information

Final Workshop DeSID project

Event27 days ago
Final Workshop DeSID project

27th of October 2014

The DeSID workshop was held on the 27th October at the Design Council in London. The aim of the workshop was to discuss the role of Design for Service Innovation and Development, reflecting on the data gathered from six case studies and an international survey...Read full update

Key note presentation at Relating Systems Thinking and Design Symposium

Event1 month and 8 days ago
Key note presentation at Relating Systems Thinking and Design Symposium

15th of October 2014

The Oslo School of Architecture and Design has organised the third symposium on Relating Systems Thinking and Design. I have been asked to contribute to the discussions, by trying to relate my perspective on Service Design with the very wide field of Systems...Read full update

Survey on Design for Service Innovation and Development

Survey on Design for Service Innovation and Development

DeSID is a 6-months research project funded by the Arts and Humanities Research Council, investigating the role of Design for Service Innovation and Development in the UK and internationally.

Together with six in-depth UK Service Design case studies, Lancaster University and University of the...Read full update

Kick off meeting for DeSID

Kick off meeting for DeSID

Kick off meeting for DeSID at the Design Council

The 20th of May we had the kick off of the AHRC funded ‘Design for Service Innovation and Development’ research project at the Design COuncil. The meeting was attended by Daniela Sangiorgi, Jeyon Jung, Eun Yu (Lancaster University), Alison...Read full update

ServDes 2014 has now started!

ServDes 2014 has now started!

Welcome everybody to ServDes 2014; the conference is now officially ‘open’...

Day 1: ServDes 2014 has now started! ServDes 2014, the Service Design and Innovation conference is the premier research conference for exchanging knowledge within Service Design and Service Innovation studies. Born...Read full update

ServDes 2014 is filling up fast

Event7 months and 15 days ago
ServDes 2014 is filling up fast

9th of April 2014, ImaginationLancaster, Lancaster University

Due to high demand, places are filling up fast for the ServDes 2014 conference. Book now to guarantee entry.

ServDes is the premier conference on service design and service innovation. Places for the 3 day...Read full update

Books

Design for services. / Meroni, Anna ; Sangiorgi, Daniela .

Farnham : Gower, 2011. 272 p. (Design for social responsibility).

Research output : Book/Report/Proceedings Book

Milano distretto del design. Un sistema di luoghi, attori e relazioni al servizio dell'innovazione (Milano as a design district. A system of places, actors and relations at the service of innovation).. / Sangiorgi, Daniela ; Bertola, P.; Simonelli, G.

Il Sole 24 ORE, 2002. 212 p.

Research output : Book/Report/Proceedings Book

Book Chapters

Value co-creation in design for services. / Sangiorgi, Daniela .

Service design with theory: discussions on change, value and methods. ed. / Satu Miettinen; Anu Valtonen. Lapland University Press, 2012.

Research output : Contribution in Book/Report/Proceedings Chapter

A service design inquiry into learning and personalisation. / Sangiorgi, Daniela ; Gillen, Julia ; Junginger, Sabine ; Whitham, Roger .

Design for services. ed. / Anna Meroni; Daniela Sangiorgi. Farnham : Gower, 2011. p. 139-146 (Design for Social Responsibility ).

Research output : Contribution in Book/Report/Proceedings Chapter

Public policy and public management : contextualising service design in the public sector. / Junginger, Sabine ; Sangiorgi, Daniela .

The handbook of design management. ed. / Rachel Cooper; Sabine Junginger; Thomas Lockwood. Oxford : Berg, 2011. p. 480-494.

Research output : Contribution in Book/Report/Proceedings Chapter

Enabling sustainable behaviours in mobility through service design. / Meroni, Anna ; Sangiorgi, Daniela .

Design for services. ed. / Anna Meroni; Daniela Sangiorgi. Farnham : Gower, 2011. p. 181-189.

Research output : Contribution in Book/Report/Proceedings Chapter

A night at the theatre : moving arts marketing from the office to the kitchen and beyond. / Ryan, A ; Fenton, Matthew ; Sangiorgi, Daniela .

Marketing the arts: a fresh approach. ed. / Daragh O'Reilly ; Finola Kerrigan. London and New York : Routledge, 2010. p. 214-230.

Research output : Contribution in Book/Report/Proceedings Chapter

Moving towards a new view of diagnostic work : some implications. / Bal, Roland ; Buscher, Monika ; Goodwin, Dawn ; Mesman, Jessica ; Sangiorgi, Daniela ; Smith, Andrew.

Ethnographies of diagnostic work: dimensions of transformative practice. ed. / Monika Buscher; M Goodwin; J Mesman. Basingstoke : Palgrave, 2010. p. 245-260.

Research output : Contribution in Book/Report/Proceedings Chapter

Intelligent Mobility Systems : Some Socio-technical Challenges and Opportunities. / Buscher, Monika ; Coulton, Paul ; Efstratiou, Christos ; Gellersen, Hans ; Hemment, Drew ; Mehmood, Rashid ; Sangiorgi, Daniela .

Communications Infrastructure: Systems and Applications in Europe. ed. / Rashid Mehmood; Eduardo Cerqueira; Radoslaw Piesiewicz; Imrich Chlamtac. Berlin : Springer, 2009. p. 140-152 (Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering; Vol. 16, No. 3).

Research output : Contribution in Book/Report/Proceedings Chapter

From communication design to activity design.. / Sangiorgi, Daniela ; Maffei, S.

Designing Effective Communications: Creating Contexts for Clarity and Meaning. Allworth Press, 2006.

Research output : Contribution in Book/Report/Proceedings Chapter

Show all 8 book chapters Hide book chapters

Journal Articles

Transformative Services and Transformation Design. / Sangiorgi, Daniela .

In: International Journal of Design , Vol. 5, No. 2, 08.2011, p. 29-40.

Research output : Contribution to journal Journal article

Integrating evidence-based design and experience-based approaches in healthcare service design. / Carr, Valerie ; Sangiorgi, Daniela ; Buscher, Monika ; Cooper, Rachel .

In: Health Environments Research & Design Journal , Vol. 4, No. 4, 01.2011, p. 12-33.

Research output : Contribution to journal Journal article

Personal development, participation and design.. / Sangiorgi, Daniela ; Gillen, Julia ; Junginger, Sabine ; Whitham, Roger .

In: Re-public - re-imagining democracy : an online journal. , 2010.

Research output : Contribution to journal Journal article

Service Design Research Pioneers : An overview of Service Design research developed in Italy since the ‘90s. / Sangiorgi, Daniela .

In: Design Research Journal , Vol. 1, No. 10, 2010, p. 26.

Research output : Contribution to journal Journal article

Dal design dei servizi al design dei sistemi d’attività : service encounter e activity theory come nodi critici della progettazione dei sistemi d'interfaccia. / Maffei, Stefano ; Sangiorgi, Daniela .

In: DDD: Rivista trimestrale di Disegno Digitale e Design , Vol. Monographic number: INTERFACCE, No. 7, 2003.

Research output : Contribution to journal Journal article

Conference Contributions

Service design as an approach to new service development : reflections and futures studies. / Yu, Eun ; Sangiorgi, Daniela .

2014. 194-204 Paper presented at ServDes.2014. Fourth Service Design and Innovation Conference "Service Futures", Lancaster, United Kingdom.

Research output : Contribution to conference Conference paper

Design for service comes to service logic. / Wetter Edman, Katerina ; Sangiorgi, Daniela ; Holmlid, Stefan; Edvardsson, Bo; Grönroos, Christian; Mattelmaki, Tuuli.

2013. 1-31 Paper presented at The Naples Forum on Service, Naple, Italy.

Research output : Contribution to conference Conference paper

Creating sustainable frameworks for service redesign at practice level in NHS. / Carr, Valerie ; Sangiorgi, Daniela ; Buscher, Monika ; Cooper, Rachel ; Junginger, Sabine .

2010. Paper presented at HaCIRIC International conference , Edinburgh, United Kingdom.

Research output : Contribution to conference Conference paper

Service design and healthcare innovation : from consumption, to co-production to co-creation. / Freire, Karine ; Sangiorgi, Daniela .

2010. Paper presented at Nordic Service Design Conference, Linkoping, Sweden.

Research output : Contribution to conference Conference paper

Transformative services and transformation design. / Sangiorgi, Daniela .

2010. Paper presented at Nordic Service Design Conference, Linkoping, Sweden.

Research output : Contribution to conference Conference paper

Clinicians as service designers? : reflections on current transformation in the UK health services. / Carr, Valerie ; Sangiorgi, Daniela ; Buscher, Monika ; Cooper, Rachel ; Junginger, Sabine .

2009. Paper presented at First Nordic Conference on Service Design and Service Innovation, Oslo, Norway.

Research output : Contribution to conference Conference paper

Service design and organisational change : bridging the gap between rigour and relevance. / Junginger, Sabine ; Sangiorgi, Daniela .

2009. Paper presented at IASDR09 conference, Seoul, Korea, Republic of.

Research output : Contribution to conference Conference paper

Building a framework for service design research. / Sangiorgi, Daniela .

2009. Paper presented at EAD conference ‘Connexity’, Aberdeen, United Kingdom.

Research output : Contribution to conference Conference paper

Everyday imagination, practices, systems : designing with people for systemic change. / Buscher, Monika ; Hemment, Drew ; Sangiorgi, Daniela .

2008. Paper presented at Changing the Change conference, Turin, Italy.

Research output : Contribution to conference Conference paper

Service design to foster premium prize and sustainable mobility in urban contexts. / Sangiorgi, Daniela ; Meroni, Anna; Simeone, Giulia; Villari, Beatrice.

2008. Paper presented at Changing the Change conference, Turin, Italy.

Research output : Contribution to conference Conference paper

Show all 10 conference contributions Hide conference contributions

Key Projects

Design In PracticeDesign In Practice Design In Practice Flexibility and change for healthcare service providers
Innovation through Improved Service & DesignInnovation through Improved Service & Design Innovation through Improved Service & Design A series of 3 workshops aiming at introducing Design to manufacturing SMEs with a particular focus on the ...
SDR UK Network SDR UK Network SDR UK Network Developing a Network for Service Design Research in UK
DESIS UK NetworkDESIS UK Network DESIS UK Network Design for Social Innovation and Sustainability (DESIS) UK Network
Creative ExchangeCreative Exchange Creative Exchange Creating New Contexts for Growth in the Experience Economy
ServDes 2014ServDes 2014 ServDes 2014 Service Design and Innovation Conference at Lancaster University