Dr Daniela Sangiorgi

Sangiorgi
Lecturer
Service Design, Design for Public Services, Service Innovation
+44 (0) 1524 510877
d [dot] sangiorgi [at] lancaster [dot] ac [dot] uk

Daniela's research focuses on Service Design, which was also her PhD topic. She has investigated services as complex social systems, proposing holistic and participatory approaches to Service Design. In her most recent work she focuses on the applications and implications of "Personalisation" and "Participation" in the design and supply of services; in doing so she is interested in working with and within service organisations to explore resistance to and capacity for change, with a particular focus on the education and health sectors. She is interested in the emergence of new service models, and in the practice and theory of service innovation.

Daniela was a researcher for the SDI Agency at the INDACO Department of Politecnico di Milano until April 2007. During this time, she participated in several national and European research projects, mainly dealing with the role of design in the innovation and development of the Italian industrial system.

Updates and Outcomes

Think Services. Supporting manufacturing companies in their move toward services

OutcomeConference Paper

This paper discusses the use of Service Design to support manufacturing companies in a shift towards services. It uses a program of knowledge exchange for small medium enterprises (SMEs) conducted at Lancaster University, as a case study to investigate and illustrate the role Service...More information

Presentation of "Design in Practice" project

Presentation of "Design in Practice" project

Presentation of "Design in Practice" project at Service Design Thinks Leeds 04

Few times a year Kathryn Grace (KGBD: Consultancy) organises an evening with guests to talk about Service Design. The 25th of October I presented results from the project "Design in Practice". Really...Read full update

Integrating Evidence-Based Design and Experience-Based Approaches in Healthcare Service Design

OutcomeJournal Paper

Health Environments Research and Design Journal (Summer 2011)

Objective: To investigate the connections between, and respective contributions of, evidence-based and experience-based methods in the redesign of healthcare services.

...More information

Design PhD Conference 2011

Event10 months and 18 days ago
Design PhD Conference 2011

30th of June 2011, LICA Building, Lancaster University

Outcomes from the 2011 Design PhD Conference are now available, including Kevin Robert's keynote "Making Things Happen – Designing a better word for everyone".

The Design PhD Conference is a collaborative event between...Read full update

'Design for Services' book is out

'Design for Services' book is out

Finally after so much work, the book with Anna Meroni and many other contributors is out!

In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. Designers...Read full update

Commissioning and Design event

Event1 year, 3 months and 9 days ago

8th of February 2011, Design Council, London

Event bringing together Service Designers and GPs to exchange views and practices related to the newly developed programme of GP Commissioning

‘GP Commissioning and Design’ was a half-day event that brought together Service...Read full update

Presentation of "Design in Practice" project

Presentation of "Design in Practice" project

Presentation of "Design in Practice" project at Service Design Thinks Leeds 04

Few times a year Kathryn Grace (KGBD: Consultancy) organises an evening with guests to talk about Service Design. The 25th of October I presented results from the project "Design in Practice". Really...Read full update

Design PhD Conference 2011

Event10 months and 18 days ago
Design PhD Conference 2011

30th of June 2011, LICA Building, Lancaster University

Outcomes from the 2011 Design PhD Conference are now available, including Kevin Robert's keynote "Making Things Happen – Designing a better word for everyone".

The Design PhD Conference is a collaborative event between...Read full update

'Design for Services' book is out

'Design for Services' book is out

Finally after so much work, the book with Anna Meroni and many other contributors is out!

In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. Designers...Read full update

Commissioning and Design event

Event1 year, 3 months and 9 days ago

8th of February 2011, Design Council, London

Event bringing together Service Designers and GPs to exchange views and practices related to the newly developed programme of GP Commissioning

‘GP Commissioning and Design’ was a half-day event that brought together Service...Read full update

13th June 2011 _ Workshop 01

Event11 months and 4 days ago
13th June 2011 _ Workshop 01

13th of June 2011, Imagination Lab, LICA Building, Lancaster University

The Role of Service Thinking in Product Orientated SMEs

This first workshop focused on the value of service thinking in the generation of new business opportunities. It supported companies moving from...Read full update

20th June 2011 - Workshop 02

Event10 months and 27 days ago
20th June 2011 - Workshop 02

20th of June 2011, Imagination Lab, LICA Building, Lancaster University

Customer Centred Innovation

This second workshop focused on how Service Design as a methodology can support identifying and defining new or improved service offerings. It helped generating new ideas...Read full update

Books

Design for services. / Meroni, Anna ; Sangiorgi, Daniela .

Farnham : Gower, 2011. 272 p. (Design for social responsibility).

Research output : Book/Report/Proceedings › Book

Milano distretto del design. Un sistema di luoghi, attori e relazioni al servizio dell'innovazione (Milano as a design district. A system of places, actors and relations at the service of innovation).. / Sangiorgi, Daniela ; Bertola, P. ; Simonelli, G..

Il Sole 24 ORE, 2002. 212 p.

Research output : Book/Report/Proceedings › Book

Book Chapters

A service design inquiry into learning and personalisation. / Sangiorgi, Daniela ; Gillen, Julia ; Junginger, Sabine ; Whitham, Roger .

In: Design for services. ed. / Anna Meroni ; Daniela Sangiorgi. Farnham : Gower, 2011. p. 139-146 (Design for Social Responsibility ).

Research output : Contribution in Book/Report/Proceedings › Chapter

Public policy and public management : contextualising service design in the public sector. / Junginger, Sabine ; Sangiorgi, Daniela .

In: The handbook of design management. ed. / Rachel Cooper ; Sabine Junginger ; Thomas Lockwood. Oxford : Berg, 2011. p. 480-494.

Research output : Contribution in Book/Report/Proceedings › Chapter

A night at the theatre : moving arts marketing from the office to the kitchen and beyond. / Ryan, A ; Fenton, Matthew ; Sangiorgi, Daniela .

In: Marketing the arts: a fresh approach. ed. / Daragh O'Reilly ; Finola Kerrigan. London and New York : Routledge, 2010. p. 214-230.

Research output : Contribution in Book/Report/Proceedings › Chapter

Moving towards a new view of diagnostic work : some implications. / Bal, Roland ; Buscher, Monika ; Goodwin, Dawn ; Mesman, Jessica ; Sangiorgi, Daniela ; Smith, Andrew.

In: Ethnographies of diagnostic work: dimensions of transformative practice. ed. / Monika Buscher ; M Goodwin ; J Mesman. Basingstoke : Palgrave, 2010. p. 245-260.

Research output : Contribution in Book/Report/Proceedings › Chapter

From communication design to activity design.. / Sangiorgi, Daniela ; Maffei, S..

In: Designing Effective Communications: Creating Contexts for Clarity and Meaning. Allworth Press, 2006.

Research output : Contribution in Book/Report/Proceedings › Chapter

Journal Articles

Transformative Services and Transformation Design. / Sangiorgi, Daniela .

In : International Journal of Design , Vol. 5, No. 2, 08.2011, p. 29-40.

Research output : Contribution to journal › Journal article

Integrating evidence-based design and experience-based approaches in healthcare service design. / Carr, Valerie ; Sangiorgi, Daniela ; Buscher, Monika ; Cooper, Rachel .

In : Health Environments Research & Design Journal , Vol. 4, No. 4, 01.2011, p. 12-33.

Research output : Contribution to journal › Journal article

Personal development, participation and design.. / Sangiorgi, Daniela ; Gillen, Julia ; Junginger, Sabine ; Whitham, Roger .

In : Re-public - re-imagining democracy : an online journal. , 2010.

Research output : Contribution to journal › Journal article

Service Design Research Pioneers : An overview of Service Design research developed in Italy since the ‘90s. / Sangiorgi, Daniela .

In : Design Research Journal , Vol. 1, No. 10, 2010, p. 26.

Research output : Contribution to journal › Journal article

Dal design dei servizi al design dei sistemi d’attività : service encounter e activity theory come nodi critici della progettazione dei sistemi d'interfaccia. / Maffei, Stefano ; Sangiorgi, Daniela .

In : DDD: Rivista trimestrale di Disegno Digitale e Design , Vol. Monographic number: INTERFACCE, No. 7, 2003.

Research output : Contribution to journal › Journal article

Conference Contributions

Creating sustainable frameworks for service redesign at practice level in NHS. / Carr, Valerie ; Sangiorgi, Daniela ; Buscher, Monika ; Cooper, Rachel ; Junginger, Sabine .

2010. Paper presented at HaCIRIC International conference , Edinburgh, United Kingdom.

Research output : Contribution to conference › Conference paper

Service design and healthcare innovation : from consumption, to co-production to co-creation. / Freire, Karine ; Sangiorgi, Daniela .

2010. Paper presented at Nordic Service Design Conference, Linkoping, Sweden.

Research output : Contribution to conference › Conference paper

Transformative services and transformation design. / Sangiorgi, Daniela .

2010. Paper presented at Nordic Service Design Conference, Linkoping, Sweden.

Research output : Contribution to conference › Conference paper

Clinicians as service designers? : reflections on current transformation in the UK health services. / Carr, Valerie ; Sangiorgi, Daniela ; Buscher, Monika ; Cooper, Rachel ; Junginger, Sabine .

2009. Paper presented at First Nordic Conference on Service Design and Service Innovation, Oslo, Norway.

Research output : Contribution to conference › Conference paper

Service design and organisational change : bridging the gap between rigour and relevance. / Junginger, Sabine ; Sangiorgi, Daniela .

2009. Paper presented at IASDR09 conference, Seoul, South Korea.

Research output : Contribution to conference › Conference paper

Building a framework for service design research. / Sangiorgi, Daniela .

2009. Paper presented at EAD conference ‘Connexity’, Aberdeen, United Kingdom.

Research output : Contribution to conference › Conference paper

Everyday imagination, practices, systems : designing with people for systemic change. / Buscher, Monika ; Hemment, Drew ; Sangiorgi, Daniela .

2008. Paper presented at Changing the Change conference, Turin, Italy.

Research output : Contribution to conference › Conference paper

Service design to foster premium prize and sustainable mobility in urban contexts. / Sangiorgi, Daniela ; Meroni, Anna ; Simeone, Giulia ; Villari, Beatrice.

2008. Paper presented at Changing the Change conference, Turin, Italy.

Research output : Contribution to conference › Conference paper

Designing global designers : new trends for Italian design. / Bianchini, Massimo ; Sangiorgi, Daniela .

2007. Paper presented at IASDR07 conference, Hong Kong, Hong Kong.

Research output : Contribution to conference › Conference paper

Service design to foster sustainable mobility within urban areas. / Meroni, Anna ; Sangiorgi, Daniela ; Simeone, Giulia.

2007. Paper presented at Emergence conference, Pittsburgh, United States.

Research output : Contribution to conference › Conference paper

Community based services for elderly people : designing platforms for action and socialisation. / Sangiorgi, Daniela ; Villari, Beatrice.

2006. Paper presented at International Congress on Gerontology: Live Forever, Lisbon, Portugal.

Research output : Contribution to conference › Conference paper

Managing globalisation and local issues in service design : on the convergence between the opposing demands of industrialisation and personalisation of service performances. / Morelli, Nicola ; Sangiorgi, Daniela .

2006. Paper presented at Design2Business Conference, Shaghai, China.

Research output : Contribution to conference › Conference paper

Innovation through service design : from research and theory to a network of practice. A users’ driven perspective. / Maffei, Stefano ; Mager, Birgit ; Sangiorgi, Daniela .

2005. Paper presented at Joining Forces Conference, Helsinki, Finland.

Research output : Contribution to conference › Conference paper

The introduction of service design within industrial design curricula : the comparison of three design approaches and educational experiences. / Maffei, Stefano ; Morelli, Nicola ; Pacenti, Elena ; Sangiorgi, Daniela .

2005. Paper presented at Design Education: Tradition and Modernity, Ahmedabad, India.

Research output : Contribution to conference › Conference paper

Toward a participatory design approach to service design. / Sangiorgi, Daniela ; Clark, Brendon.

2004. Paper presented at Participatory Design Conference, Toronto, Canada.

Research output : Contribution to conference › Conference paper

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Themes

Key Projects

Design In PracticeDesign In Practice Design In Practice Flexibility and change for healthcare service providers
Innovation through Improved Service & DesignInnovation through Improved Service & Design Innovation through Improved Service & Design A series of 3 workshops aiming at introducing Design to manufacturing SMEs with a particular focus on the ...
Service Design ResearchService Design Research Service Design Research Research into the development of Service Design as a discipline
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